Event Rental FAQs

• Tents – Pop-ups, frame tents, pole tents, and large event tents
• Tables – Round, rectangular, cocktail, banquet, and specialty tables
• Chairs – Folding, banquet, Chiavari, and stylish seating options
• Linens – Tablecloths, runners, napkins in multiple colors and fabrics
• Décor & Essentials – LED dance floors, stages, lighting, backdrops, marquee letters, and more

We proudly serve the entire Dallas–Fort Worth Metroplex, including Frisco, Plano, McKinney, Prosper, Celina, Allen, Denton, Lewisville, Richardson, Dallas, Fort Worth, Grand Prairie, Irving, Garland, and all surrounding DFW communities. Not sure if we cover your area? Enter your zip code at checkout — delivery fees and availability are shown in real time.

• Pop-up tents for small gatherings
• Frame tents for flexible layouts
• Pole tents for elegant events
• Clear span tents for large, open spaces

Tables: Round, rectangular, banquet, cocktail, and specialty tables. Chairs: Folding chairs, banquet chairs, Chiavari chairs, and premium seating options.

Yes! We offer tablecloths, runners, and napkins in various sizes, colors, and fabrics to match your theme.

Absolutely. All items are cleaned, sanitized, and inspected after every event. We also photograph items at delivery and pickup for condition documentation — so there's never any ambiguity about the state of your order.

All services are delivered by licensed, insured, and experienced professionals coordinated by OCCASIO. You'll always have one point of contact — us. We handle the coordination so you don't have to manage multiple vendors.

Yes. We serve budget, mid-range, and luxury events. Service quality, scale, and customization adjust based on your needs — there's no one-size-fits-all here.

Within 24–48 hours after your request is submitted. For urgent needs, contact us directly and we'll prioritize your inquiry.

Yes. Event Services can be booked with or without rental items — they're available as a standalone service.

Getting a quote is instant — no phone calls, no waiting. Browse our catalog, add items to your cart, and see your total including delivery fees in real time before you ever enter a payment method. Need something custom, large-scale, or outside our standard inventory? Submit a custom quote request directly through the platform and we'll respond within 2 hours during business hours.

For most orders, we recommend booking at least 2–4 weeks before your event. If you're planning a larger setup — big tents, stages, full linen packages — or your date falls during peak season (May through October, plus major holidays), aim for 6–8 weeks out. The good news: you can check live availability instantly on our site. If your date is open, you can lock it in within minutes — no phone tag required.

Our standard rental window is 24 hours — items are typically delivered the afternoon before your event and picked up the morning after. This gives you plenty of buffer for setup and cleanup without rushing. Need a shorter window or a multi-day rental? Contact us and we'll do our best to accommodate based on our schedule. Extended rentals are available at a prorated daily rate.

Yes — and it's one of our favorite things about the platform. Add services like setup crews, tent installation, lighting, or staging directly in your cart alongside your rental items. Everything lands on one invoice, one payment, one confirmation. No juggling multiple vendors or separate contracts — OCCASIO is your single point of contact for the whole event.

That's exactly what OVI is for. OVI is our AI assistant — available directly on the site, anytime. Describe your event (guest count, venue type, vibe, budget) and OVI will suggest the right items, quantities, and layout options in real time. Prefer a human? Call or text us and we'll help you figure it out the old-fashioned way. Either way, you won't be left guessing.

Yes — you can add items, adjust quantities, or update delivery details through your customer portal up to 7 days before your event. For changes within that window, contact us directly and we'll do our best to accommodate based on availability. Need to add a last-minute table or a few extra chairs? That's usually doable — just reach out as soon as you know.

Yes — a 50% deposit is required to secure your date and reserve your items. The remaining balance is due 7 days before your event. Both payments are processed securely online through your booking portal. You'll receive email confirmations for each transaction, and your invoice is always available in your account.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) processed securely through Stripe. Payments are split into two parts: • 50% deposit at booking • Remaining balance due 7 days before your event Everything is handled online. Need an invoice for your records? It's in your portal the moment payment is confirmed.

• Cancellation schedule (per your signed contract):
• 30+ days before event: Full refund minus the 50% non-refundable deposit.
• 14–29 days before event: 50% of total order value refunded.
• Fewer than 14 days before event: No refund.
• At-delivery refusal: Once our truck is dispatched, delivery and setup fees are non-refundable. Refusal at the property (including disputes over scope of service) incurs a 50% restock fee on items in addition to the non-refundable delivery and setup charges.
• Weather-related cancellations may be rescheduled subject to availability.
• Event Services (catering, staffing, etc.) may have separate timelines and become non-refundable once confirmed.
• To cancel before delivery, log into your customer portal or contact us directly. Refund requests must be submitted in writing to sales@occasioevents.com within 24 hours after the event. Eligible refunds processed within seven business days.

Yes — our minimum order is $150 (before delivery fees). This applies to all standard bookings. Have a smaller need? Reach out and we'll see what we can do — especially for repeat customers or local events with simple logistics.

We understand accidents happen — here's our policy: • Normal wear and tear (minor scuffs, dirt, typical use) is expected and covered. • Damage beyond normal use (broken frames, torn linens, cracked panels) is billed at replacement cost. We photograph every item at delivery and pickup, so there's no ambiguity about pre-existing issues. We'll always contact you with photos and a clear explanation before any damage charge is applied.

Yes — all rentals include delivery and pickup by our crew. Delivery fees are calculated based on your location within the DFW area and are shown clearly in your cart before checkout. Pickup is typically scheduled the morning after your event, or the next available day for multi-day rentals.

• Our crew arrives during your confirmed delivery window (typically a 2-hour window we'll confirm the day before).
• For drop-off orders, we deliver and place items where you need them.
• For setup orders, our crew fully assembles and arranges everything — tents staked, tables dressed, linens on.
• Pickup is scheduled for the morning after your event, or the next available day.
• You'll receive a delivery confirmation with your crew's ETA the day before. All items are photographed at delivery and pickup.

We do our best to accommodate urgent requests, though availability is limited for same-day bookings. If you need rentals within 48 hours, contact us directly by phone or text and we'll check what's possible. For the best selection and guaranteed availability, booking at least a week in advance is ideal. You can check live availability on our site anytime — if the date shows open, you're good to go.

At this time, all rentals are delivered and retrieved by our crew — we don't offer customer pickup. This ensures every item arrives in perfect condition and is handled properly throughout. Delivery fees are calculated based on your location and shown transparently in your cart before checkout — no surprises at booking.

Absolutely. We work with outdoor events regularly across the entire DFW Metroplex — from backyard parties in Celina and Prosper to large-scale outdoor events in Dallas, Fort Worth, Frisco, McKinney, and beyond. Most of our rentals (tents, tables, chairs, linens, staging) don't require power. For items like LED dance floors, marquee letters, and lighting, you'll need a power source on-site. If your venue doesn't have power access, reach out — we can discuss generator options or battery-powered alternatives.

Yes — we can provide a Certificate of Insurance for venues that require proof of liability coverage. This is common for corporate events, parks, and many private venues. Submit your COI request through our online form (linked in the footer) and include your venue's specific requirements. We typically process requests within 1–2 business days.

We don't have a traditional showroom, but our online catalog includes high-resolution photos and detailed descriptions for every item. For larger items like tents and staging, we also have video walkthroughs available. Still want to see something before committing? Reach out — we're happy to arrange a preview for larger orders or clients planning recurring events.

• View your complete order, invoice, and contract in your customer portal.
• Track your delivery status and estimated crew arrival window.
• Make order changes (up to 7 days before your event).
• Access payment receipts anytime.
• You'll also receive SMS and email updates as your delivery is confirmed and your crew is on the way.

• Phone / Text: Call or text us during business hours for fast help.
• Online: Use the Contact form on our website for non-urgent questions.
• Customer Portal: Access your orders, invoices, and delivery updates anytime at occasioevents.com.
• OVI AI: Get instant answers on the site — available 24/7.
• We typically respond to all inquiries within 2 hours during business hours.